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FUJIFILM Philippines Inc.
Service Center Address

FUJIFILM Philippines Inc.
30th Floor, Joy-Nostalg Center
No. 17 ADB Avenue, Ortigas Center
Pasig City 1600, Philippines

Click here for the map

Telephone: 570-2695 local 415
Email: camera.services.ph@fujifilm.com

Note:
Open parking available beside Joy-Nostalg Center (along ADB avenue)
Please bring 1 valid ID for the building entrance.
We accept payment via credit card (Mastercard, VISA, Unionpay, American Express, JCB and Chip Card).

Quick Fixes for Mini 7s and 8 Cameras
PROBLEM SOLUTION
All mode lights are flashing or blinking Please make sure battery has charge/fresh. Note: Rechargeable battery is encouraged (Please always recharge battery before using to make sure it does not ran out of power). Otherwise, please use alkaline batteries.
Film is jammed/stuck
Photos won’t print
Flash isn’t working
Camera turns on, but won’t take pics
Red light on your viewfinder stays on
No lights are showing on your camera
Output photo is underexposed/black. The camera automatically determines the best setting to use. Please follow the LED light and turn the mode accordingly. Also, opening the film compartment will expose the film and will reset the film counter.
Output photo is overexposed/white.
Front Dial Not Working
PStuck on one setting/you can't change the setting
Frequently Asked Questions
  • I’m very far from Ortigas (or I’m from the province), how can I send my instax for repair?
    • a. You may check with our List of Pick-up Points Nationwide here. If your camera is under warranty (see warranty card), you don’t have to pay for anything. Just present the warranty card and purchase receipt. All warranty will be confirmed by FUJIFILM once actual unit is received. Once warranty is void(out-of-warranty), you may pay a non-refundable fee of 800 pesos (this will cover shipping, handling/processing as well as diagnostic cost).

    • b. Another option is that you may ship directly via any courier to FUJIFILM Service Center at below address:

      FUJIFILM Philippines Inc.

      c/o Marygold Babor

      30th Floor, Joy-Nostalg Center

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    Note:Before sending your camera, you may e-mail us at camera.services.ph@fujifilm.com regarding your complain and the camera/lens model. Please fill-up the Repair Form and send it to us together with the camera and other documents (purchase receipt and warranty card if available). Once your camera is shipped, please e-mail us the tracking number and the filled-up Repair Form for our monitoring.

  • How will I know if my instax is under warranty?
    FUJIFILM Philippines covers warranty for instax units which were bought from Authorized Local Dealers. Purchase receipt and warranty card should be submitted and your camera should be within 6 months (for instax Mini 7s, Mini 8, and Mini 9) or 1 year (for instax Mini 70, Mini 90, SHARE SP2, WIDE 300, and SQ10) from purchase date. Warranty covers manufacturing defects only (Warranty is void if defect is due to corrosion, accidents, etc. Please see Warranty Card.) FUJIFILM will confirm the warranty once we receive your camera.
  • What is the starting date of the warranty? The card validity date in the warranty card is sometimes more or less than 1 year.
    The warranty starts from actual purchase date as seen on the purchase receipt. The card validity date in the warranty card is for FUJIFILM’s internal reference only.
  • What happens if my instax is confirmed to be under warranty? And if no warranty?
    If your instax is confirmed to be under warranty, FUJIFILM will proceed with the repair and you don’t have to pay anything. If there is no warranty, FUJIFILM will send you a repair quotation for your approval before we proceed with the repair.
  • How can I get updates on the status of my instax?
    FUJIFILM will contact you via SMS or e-mail once we receive your unit for repair. You may also contact us at TEL: (+632) 570-2695 local 415 or e-mail us at camera.services.ph@fujifilm.com
  • How much is the usual cost of repair?
    The repair cost depends on a case-to-case basis. FUJIFILM can only confirm the price once we receive the actual unit. We have a non-refundable diagnostic fee of Php200. This can be deducted to the total bill if you will approve the repair quotation.
  • How can I pay for my repair?
    Kindly make a deposit through the accounts stated below and e-mail us a copy of the deposit slip at camera.services.ph@fujifilm.com.
    • Acct. Name: Fujifilm Philippines Inc.
    • BPI Acct. No.: 1623-0348-91
    • BDO Acct. No.: 50-600-77161
  • How long will the repairs take?
    FUJIFILM will repair your instax within 5 working days from the time we receive your unit.
  • Where will the repair of my unit take place
    All repairs for all FUJIFILM cameras and lenses are done locally in the Service Center located in the FUJIFILM office.
  • I’m looking for FUJIFILM/instax accessories, where can I find them?
    For accessories such as lithium batteries, cables, and chargers, you may contact us to confirm the availability of the items. Please call us at 570-2695 local 415 and look for Ms. Gold or e-mail us at camera.services.ph@fujifilm.com.

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